To whom it may concern,

I just wanted to take a quick minute to say “Thank You” for the outstanding customer service that Ron Remi recently provided to our Department.

I first saw your products at the IAFC’s Fire Rescue International conference last year, and when I followed up, Ron was quick to respond. He was timely, efficient, professional, and answered all of my questions. When we decided to move forward with two “sample” chairs, Ron workedwith me through the entire process, making it as painless as possible. He kept me up to date, followed up, and represented DreamSeat very well.

Our staff has looked at both chairs, were impressed with their features as well as the department logo, and we have since placed a much larger order for our fire headquarters. I’m sure that once other employees of the Town see our new chairs, there will be plenty of questions and potentially new orders for your company. 

Our experience with DreamSeat has certainly been above and beyond what we expected in customer service, and for that, I wanted to say “Thank you”! Our department strives for High Customer Satisfaction, and we certainly appreciate receiving outstanding customer service.

Thanks again!

Norris W. Croom III,

EFO, CEMSO, CFO
Deputy Chief